Shipping policy

Where we ship

Infracalm currently ships to addresses within the United States.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed.

Delivery time

After processing, delivery typically takes 7–15 business days. Our products ship from our fulfillment partner's warehouse overseas, which is why delivery takes longer than a domestic shipment.

Tracking

As soon as your order ships, we will email you a tracking number and link. Tracking can take a few days to show updates after the label is created.

Delays

During peak periods such as holidays and major sales, or because of customs, weather or carrier issues, delivery can take longer than usual. We will keep you informed if your order is delayed.

Lost or missing packages

If your tracking hasn't updated for more than 7 days, or your order hasn't arrived within 20 business days of shipping, email us at veyraskin3@gmail.com with your order number. If the package is confirmed lost, we will send a replacement or issue a full refund.

If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first, then contact us and we will help.

Address accuracy

Please double-check your shipping address at checkout. We can update the address before the order ships, but not after.